Frequently Asked Questions
Everything you need to know about bringing color into your space.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
Do you offer international shipping?
Currently, The Color Palette Studio ships to the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the colors shown on the website accurate?
While we strive for perfect color accuracy, please note that screen calibrations vary. We recommend viewing products on multiple devices or ordering a sample kit if precise matching is required.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.